GovQA - 311 Customer Service System
WebQA is a leading provider of Customer Communication and Service platforms - helping organizations serve over 100 million people worldwide. WebQA's affordable and comprehensive set of multilingual inbound and outbound service, information, communication, collaboration and payment tool helps service centers handle both customers and employees over the phone, web or in-person. GovQA is the definitive leader in Citizen Service and 311 systems for local governments and is the provider of GovCommunity, a no-cost professional networking facility that provides an exclusive communication forum for city and county officials and employees.
GovQA, provides a proven 24/7 solution for managing all citizen communications and service. Components of the GovQA software include:
- 311 solution for your call center enhanced by a 24/7 self service 311 Web portal and auto entry voice capture
- Question management software that captures, assigns, manages, and reports on all requests
- Online knowledge base of FAQ’s to better communicate with citizens
- Networking tools (discussion forums/message center/blog/survey) to enhance communications within the community
GovQA’s information knowledge base, workflow engines, and communication tools help larger Texas cities like El Paso, Corpus Christi, Garland, Laredo, and Abilene—as well as smaller Texas cities like Los Fresnos, Highland Village, Benbrook, Kerrville, and Lake Jackson—service their citizens effectively while increasing overall operating efficiency.
For more information about GovQA and WebQA products and services, call 630-985-1300 or visit http://www.webqa.net.
Member Services Department
Texas Municipal League