GovQA® - Citizen Request Management System
GovQA is a subsidiary of WebQA, one of the country’s leading providers of Customer Relationship Management Systems that services 60 million people worldwide. GovQA's web-based software provides TML members with a proven 24/7 solution for managing all citizen requests and questions. Components of GovQA include:
- Question management software that captures, assigns, manages, and reports on all requests
- Online knowledgebase of FAQs to better communicate with citizens and to reduce redundant questions
- Surveys that gain insight on customer service levels and key issues
- Message center that can manage newsletters and emergency notifications for staff and citizens
Customers include Fortune 100 corporations, colleges and universities throughout North America, the world's leading financial institutions, and hundreds of local governments. GovQA’s information knowledge base, workflow engines, and communication tools help larger Texas cities like El Paso, Corpus Christi, Garland, Laredo, and Abilene as well as smaller Texas cities like Los Fresnos, Highland Village, Benbrook, Kerrville, and Lake Jackson service their citizens effectively while increasing overall operating efficiency. For more information about GovQA and WebQA products and services, call 630-985-1300 or visit http://www.govqa.net and http://www.webqa.net.
Jennifer Snyder
GovQA Inc.
630-985-1300 x213
jsnyder@govqa.com
Rachael Pitts
Member Services Department
Texas Municipal League
512-231-7400
rpitts@tml.org