H.B. 3823, passed in 2011,provides that the Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) shall require a state, county, special district, or municipal agency that employs telecommunicators (essentially a 911 dispatcher and defined as “a person acknowledged by TCLEOSE and employed by or serving a law enforcement agency that performs law enforcement services on a 24-hour basis who receives, processes, and transmits public safety information and criminal justice data for the agency by using a base radio station on a public safety frequency”) to provide each telecommunicator with 24 hours of crisis communications instruction approved by TCLEOSE on or before the first anniversary of the telecommunicator’s first day of employment.

Texas 9-1-1 Trainers (TNT) is making available low-cost, standardized training for the crisis communications course mandated by the bill.   The following is an excerpt from TNT’s publicity:

TNT is pleased to announce that its TCLEOSE-approved online crisis communication course is now available!   This online course makes the state-mandated course available to telecommunicators across the state.  Cost of training is only $10 per telecommunicator, per year.  Using a moodle-based platform, agencies will enroll their telecommunicators through BlueBoardIT and then make use of the crisis communication course. They may also use the site to create and share internal training.

This Web-based online course:

  • Is available 24/7 via the Internet, after your agency has registered with BlueBoard IT.
  • Is a self-paced learning program using an easy format for students to follow.
  • Is approved by TCLEOSE.
  • Includes section reviews and a final exam to build comprehension and to fulfill TCLEOSE requirements.
  • When complete, is reported through TCLEDDS by the North Central Texas Regional Police Academy for a full 24 hours of credit (when student provides required information, including PID).

To get started, go to and click “On-Line Enrollment.”   Then complete information in the “Texas TNT Enrollment” area.   For more information on TNT, go to:

TML member cities may use the material herein for any purpose. No other person or entity may reproduce, duplicate, or distribute any part of this document without the written authorization of the Texas Municipal League.

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